Contact Us
- Unit A17 29/F. Legend Tower No.7 Shing Yip Street Kwun Tong Kowloon Hong Kong
- +(1)(925) 269-4998
- [email protected]
Frequently Asked Questions
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to be posted to your account.
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.
Once your order has been shipped, you will receive a shipping confirmation email. This email will also contain your tracking number, which you can use to track the status of your shipment.
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.
Our standard shipping time for orders is typically 7-14 business days. Please note, that these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.