Frequently Asked Questions
How can I contact your customer support team?
You can reach our customer support team through the contact information provided on our website. We're here to assist you with any questions, concerns, or inquiries you may have.
How long will it take for me to receive my refund?
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to be posted to your account.
How do I cancel my order?
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email. This email will also contain your tracking number, which you can use to track the status of your shipment.
Do you make pricing and other listing errors?
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.
What is the shipping time for the merchandise?
Our standard shipping time for orders is typically 7-14 business days. Please note, that these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
What do I do if I receive a damaged item?
If you receive a damaged or defective electronic item, please contact us immediately at [email protected]. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.